Legal · Policies

Terms, Conditions & Refund Policy

Please read these terms carefully before placing an order. By using our services you confirm you have read and agreed to these policies.

Risk-Free Satisfaction Assured

If you are not satisfied with the treatment after taking it for six weeks, you can return the medicine bottle with unused tablets to our office in India. A $80 fee (shipping and handling) will apply and the rest of your money will be refunded. The refund will be executed if the medicine parcel is received by us within 8 weeks. Renewal patients are not eligible as they already have experience with our success.

Valid for all orders from 14th April 2008.

Refund Policy

Applicable to all online patients who have signed up on or after 15th June 2016.

1. Cancelling before medicine dispatch

Valid until 14 days from date of purchase. Handling charges will be deducted.

4 Months Plan
GroupPlan PriceHandlingRefund
I — USA / CanadaUS$ 250US$ 30US$ 220
II — Europe / Australia€ 190€ 25€ 165
III — Asia / AfricaUS$ 210US$ 30US$ 180
8 Months Plan
GroupPlan PriceHandlingRefund
I — USA / CanadaUS$ 400US$ 35US$ 365
II — Europe / Australia€ 310€ 30€ 280
III — Asia / AfricaUS$ 330US$ 35US$ 295
12 Months Plan
GroupPlan PriceHandlingRefund
I — USA / CanadaUS$ 540US$ 45US$ 495
II — Europe / Australia€ 430€ 35€ 395
III — Asia / AfricaUS$ 440US$ 45US$ 395
24 Months Plan
GroupPlan PriceHandlingRefund
I — USA / CanadaUS$ 900US$ 65US$ 835
II — Europe / Australia€ 715€ 60€ 655
III — Asia / AfricaUS$ 720US$ 65US$ 655
36 Months Plan
GroupPlan PriceHandlingRefund
I — USA / CanadaUS$ 1,310US$ 95US$ 1,215
II — Europe / Australia€ 1,070€ 85€ 985
III — Asia / AfricaUS$ 1,080US$ 95US$ 985

2. Cancelling after dispatch — 4 Month Plan

Deduction of USD 80 for handling, admin and shipping. Return unused medicines within 8 weeks of original dispatch. Applies to Groups I, II, III.

3. Cancelling after 1st batch — 8 Month Plan

Valid until 150 days from purchase.

GroupPlanDeduct 1st BatchHandlingRefund
IUS$ 400US$ 250US$ 35US$ 115
II€ 310€ 190€ 30€ 90
IIIUS$ 330US$ 210US$ 35US$ 85

4. Cancelling after both batches dispatched — 8 Month Plan

No refund.

5. Cancelling after 1st batch — 12 Month Plan

Valid until 150 days from purchase.

GroupPlanDeduct 1st BatchHandlingRefund
IUS$ 540US$ 250US$ 45US$ 245
II€ 430€ 190€ 35€ 205
IIIUS$ 440US$ 210US$ 45US$ 185

6. Cancelling after 1st & 2nd batch — 12 Month Plan

Valid until 270 days from purchase.

GroupPlanDeduct 1st+2ndHandlingRefund
IUS$ 540US$ 400US$ 45US$ 95
II€ 430€ 310€ 35€ 85
IIIUS$ 440US$ 330US$ 45US$ 65

7. After 3 batches dispatched — 12 Month Plan: No refund

8–13. 24-Month Plan Cancellations

Batches DispatchedGroup I RefundGroup II RefundGroup III Refund
After 1stUS$ 585€ 465US$ 445
After 2ndUS$ 435€ 345US$ 325
After 3rdUS$ 295€ 225US$ 215
After 4thUS$ 155€ 110US$ 95
After 5thUS$ 65€ 30US$ 35
After 6thNo refund

14–22. 36-Month Plan Cancellations

Batches DispatchedGroup I RefundGroup II RefundGroup III Refund
After 1stUS$ 965€ 795US$ 780
After 2ndUS$ 815€ 675US$ 660
After 3rdUS$ 675€ 560US$ 545
After 4thUS$ 535€ 440US$ 425
After 5thUS$ 445€ 365US$ 365
After 6thUS$ 315€ 275US$ 265
After 7thUS$ 170€ 160US$ 145
After 8thUS$ 65€ 50US$ 35
After 9thNo refund

Chargeback Fees

In case of a chargeback requested in error, it is the cardholder's responsibility to bear the chargeback fees. Fees range between US$ 15 and US$ 60, imposed by our service provider's bank when they receive chargeback documentation.

Terms & Conditions

  • To request a refund, send an e-mail to PSS or call our Mumbai office.
  • If medicines have been sent or collected from our centre, no refund is possible as medicines and consultations are individual-specific.
  • Refunds are made from our Mumbai centre. Time taken may depend on the credit card company or bank.
  • If external institutions levy extra charges for a refund, the refund amount may vary accordingly.
  • A refund may be made in US dollars or Indian Rupees depending on regulations.
  • Refund requests are valid within 30 days of placing a fresh treatment order, before medicines are dispatched.
  • Life Force reserves the right to modify the refund policy at its discretion, without notice.
  • No refund is given to patients who do not reply to the questionnaire within one year of signing up, or within 8 months of last medicine dispatch (for 8/12-month plans).
  • Patients choosing the wrong plan by location must produce valid proof of residence, failing which USD 25 is deducted from any refund amount.
  • Use of our services constitutes agreement to this refund policy.
  • No refund is available after the end of the chosen course of treatment (4, 8, 12, 24, or 36 months).
  • If a patient claims recovery within a shorter period than the plan duration, no refund is available.
  • Refunds are given only by cheque in favour of the paying patient or guardian. No cash refunds.
  • Commencement of treatment confirms agreement to this Refund Policy.
  • The refund policy is subject to change without prior notice.

India-Specific Charges

We use a foreign payment gateway for Indian credit card processing. Charges may vary by approximately ₹300 due to USD/INR fluctuation. In the event of overcharge, we will send additional medicine of equivalent value.

  • Case-taking + Consultation (new patients, clinic visit): INR 3,000 (one time)
  • Consultation (renewal, clinic visit): INR 2,000 (one time)
  • Online Consultation + Cancellation (new): INR 3,000
  • Online Consultation + Cancellation (renewal): INR 2,000
  • Primary Treatment medicine charges: INR 400/week for 1st batch; proportionate thereafter
  • Additional Treatment medicine charges: INR 200/week for 1st batch; proportionate thereafter
  • No refund on dispensed or unused medicines.

Disclaimer

The information provided on this site is designed to support, not replace, the relationship between a patient/site visitor and their existing physician. Opinions expressed may be those of the doctors who have written them based on their education and experience.

The website developers, Life Force, Homoeopathy India Pvt Ltd, Life Force Molecules Pvt Ltd., and Dr. Rajesh Shah take no responsibility for consequences experienced by patients who may use the information provided on this website.

The Life Force Centre and Dr. Shah's team assure you of best possible efforts for online treatment applicants. However, we do not claim to cure every case, nor guarantee any magical cure. Homeopathic medicines are essentially free from side effects. Our organisation runs a reputed medical centre in India; the online treatment is from our clinic in India. We hold a medical licence to practise in India.

We do not suggest replacing or substituting conventional treatment. Our organisation takes no responsibility for any presumed complications. Using the literature on this site or the online treatment option is considered acceptance of this disclaimer.

About Prescription

Due to the complex nature of homeopathy prescribing, it is not within the scope of the online treatment service to give an elaborate explanation of the prescription.

Questions about our policies? We are happy to help.

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